an you identify your emotions and understand why they’re happening? What about the emotions of others? Are you skilled at spotting and responding to their cues?
Those with high emotional intelligence readily recognize their feelings, manage their reactions, and build positive interactions with others. A skill that leads to success inside and outside the office, emotional intelligence is well worth refining.
In this course, you’ll first unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence.
Diversity and inclusion
The a0 New Laws of Customer Success, including how to operationalize your practices and get your entire organization enthusiastic about the possibilities. How to drive growth, expansion, and increase your NRR with CS. Success stories from across industries who have successfully implemented the 10 New Laws. A Bonus 11th Law to help you carry out all your new strategies with a human-first approach.